Account
Delete your PlanSway account
Enter the email address of your PlanSway account and we'll send you a link to confirm. You don't need to install or open the app.
What happens next?
- We email you a confirmation link if an account exists for that address.
- You open the link and review what will be deleted. Nothing is deleted yet.
- You press “Delete my account” to confirm. Deletion is permanent and immediate.
What gets deleted
Your account and sign-in methods (email, Google, Apple), your profile and Home City, your onboarding preferences, your saved Plans and reservation progress, your recommendation history, and any sign-in codes sent to your email.
What is retained, and for how long
- Plans and events in PlanSway's catalog are shared content and are not linked to you.
- Guest data that cannot be linked to your account or email (for example, a guest session on a device you did not sign in from) cannot be found by email and is not deleted by this request. Guest sessions you used before signing in are emptied of preferences and kept only as an unlinked placeholder that may include a city.
- A one-way hash of your email is kept for about 7 days in the deletion rate-limit record, to prevent abuse, and is then removed by routine cleanup.
- Application logs are kept for 7 days.
- Database backups are kept for up to 7 days, after which your data is gone from them too.
Deleting your PlanSway account does not delete your Google, Apple, or email account.
Other ways to delete
If you have the app, open Profile → Help → Delete my account. If you don't know which email your account uses (for example, Apple's Hide My Email), use the in-app option or contact support.
Need help?
Write to us and we'll help you with your request: support@plansway.com
Read how we handle your data in our Privacy Policy.